1. What’s included in the Bronze Tier of your service?
The Bronze Tier is ideal for mid-size residential buildings seeking reliable day-to-day support. It includes concierge and unarmed front desk security, professional cleaning of common areas, package management, visitor check-in, key/fob log maintenance, and 40-hour concierge coverage with cleaning services four times per week.

2. How is your service different from a typical concierge company?
Unlike many concierge providers, we always include professional cleaning services as part of every tier. This ensures your building maintains a consistently clean and welcoming environment — without needing to hire a separate janitorial service.

3. What kind of buildings are best suited for the Silver Tier?
The Silver Tier suits buildings that want more than just the basics. It includes everything from the Bronze Tier, plus resident communication support (e-blasts, newsletters), amenity booking management, light facilities coordination (like pest control or seasonal tasks), and bi-weekly senior concierge visits.

4. Can we customize the services in each tier?
Yes, we offer flexibility within each tier to match your building’s needs. While each tier includes a comprehensive set of services, we can discuss optional add-ons or adjustments, especially in the Gold Tier, where we often tailor services for portfolio management.

5. What are your cleaning services like?
Our professional cleaning team — separate from the concierge staff — handles lobby, hallway, elevator, and trash room maintenance. Services are scheduled four times a week (Bronze & Silver) or more frequently upon request. We do not provide trash hauling but maintain a clean and hygienic environment in all high-traffic areas.

6. What’s the main difference between the Silver and Gold Tiers?
The Gold Tier offers a luxury hospitality experience. In addition to all Silver Tier services, it includes VIP concierge support (errands, pet care, travel help), resident programming (events, food trucks, wellness partnerships), quarterly reporting, and a concierge dashboard for property managers.

7. Do you offer weekend or evening coverage?
Standard coverage is 40 hours per week during business hours, but we can provide extended or weekend coverage depending on your building’s needs. This can be discussed during onboarding or at any time if your requirements change.

8. Is your front desk staff trained in security?
Yes, while our concierge team is unarmed, they are trained in access control, incident reporting, and monitoring building cameras. They provide a visible, professional presence that enhances building security and resident peace of mind.

9. How do you handle resident communications?
Starting at the Silver Tier, our concierge team manages digital notices, amenity bookings, and resident newsletters or bulletin boards. This helps streamline communication between property management and residents, improving overall satisfaction and transparency.

10. How do you ensure quality and accountability?
In the Gold Tier, we provide quarterly scorecards, feedback sessions, and regular visits by a concierge supervisor. These measures ensure high service standards and give property managers insights into day-to-day operations and resident satisfaction.